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Return Policy
We hope that you love our products, yet we understand that sometimes things just don't work out. Please reach out to hello@simplegreensmoothies.com with your order # and let us know the reason for your return to get your refund process started asap.
Product Return Policy
- Simple Green Smoothies offers a 7-day money-back guarantee on most items purchased from shop.simplegreensmoothies.com.
- The digital Plant-Based Bundle is non-refundable.
- If you purchased a physical item, you must ship back the product in new condition for us to complete the refund process.
- Customer is responsible for return postage, initial shipping charges and a $5.95 restocking fee.
- Any billing charges past 7 days are non-refundable. We reserve the right to change or amend this policy at any time.
Domestic Shipping Policy
- By submitting your email address, you authorize us to deliver all digital download(s) and/or a link to the digital download(s) you have purchased to that e-mail address.
- For any physical items you purchased, adhere to our shipping policy below. Shipping companies across the nation are currently experiencing delays due to COVID-19 safety protocols, labor shortages and high package volume.
- It is currently taking 3-5 business days for us to prepare orders for shipment.
- Once shipped, you'll receive an email notification with tracking details.
- After receiving your shipment confirmation email, rest assured that your order is safely in the shipper's hands. They are working as quickly and diligently as possible to get your order to you even if your tracking may not reflect that the shipper has received your package.
- It may take 3-5 business days for the first scan to occur and for tracking information to update. We are also seeing many deliveries occur without stopping for a tracking scan, a measure that USPS and UPS utilize to process your delivery faster.
- For the latest shipping carrier service updates, please see the USPS + UPS websites.
Simple Green Smoothies
PO BOX 1261
Brooksville, FL 34605
International Shipping Policy
- For any physical items you purchased, you adhere to our shipping policy below. Shipping companies are currently experiencing delays due to COVID-19 safety protocols, labor shortages and high package volume.
- International orders should be delivered in 5-20 business days, best case scenario. Weekend delivery is not available. International shipping fees are calculated at checkout. If we are able to get you a better price on our end, we will refund you any difference in the shipping price you paid and we charge.
- Our International shipping partners do not accept P.O. Box delivery addresses.
- International shipping rates cover shipping charges only. Please note that duties, taxes and carrier brokerage fees are not included in your order amount at checkout. Duties and taxes may be due to the parcel carrier upon delivery. These fees will be assessed by the parcel carrier, and must be paid by the order recipient.
- For international orders (Including Canada) there may be COD charges based on destination country.
- Customs policies vary widely from country to country; please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
- International shipping rates do not apply to items being shipped to Territories within the continental United States including, Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands. Same US shipping rates apply, please allow additional time for standard orders to ship.
